JINJANG LEE FROZEN SDN. BHD. ("we", "us" or "our") respects your privacy. This policy explains how we handle personal information when you contact us through our website, telephone, email or WhatsApp.
Information we collect
We may receive your name, telephone number, company name, email address, WhatsApp profile information, messages, product enquiries, delivery location, customer type, order details and any documents or images you choose to send us.
How we use information
We use this information to respond to enquiries, prepare quotations, arrange orders and deliveries, provide customer support, maintain business records, prevent misuse and improve our service.
WhatsApp and automated assistance
Messages sent to our WhatsApp business account may be processed by an automated assistant to answer general questions and collect enquiry details. Requests involving prices, stock, orders, credit, complaints or other sensitive decisions may be transferred to a staff member. Please do not send passwords, banking credentials or unnecessary identity documents through chat.
Purchase lists and attachments
The website may record the selected file name in a prepared WhatsApp message. The file itself is not uploaded to this website; you must attach it directly in WhatsApp after the chat opens.
Service providers and disclosure
We may use service providers that support messaging, artificial intelligence, hosting and data storage. They process information for us under appropriate safeguards. We may also disclose information when required by law or when necessary to protect our rights and customers.
Retention and security
We retain information only for as long as reasonably needed for customer service, business records and legal obligations. We use reasonable administrative and technical measures to protect information, but no online service can guarantee absolute security.
Your choices
You may ask us to access, correct or delete personal information, subject to applicable legal and business-record requirements. You may also ask for a human staff member when communicating with our automated assistant.
Contact us
For privacy questions or requests, email jlfsb268@gmail.com or contact JL Seremban at 013-222 0268.
Company details
JINJANG LEE FROZEN SDN. BHD.
Registration No. 200801015419 (816709-T)
80E, 1st Floor, Jalan Rasah, 70300 Seremban, Negeri Sembilan, Malaysia